FAQ

FAQ list to help you
understand how it works

What Is E-Design?

E-design is short for “online interior design” which is a part-DIY part-designer service that offers virtual interior design assistance for your rooms.

What Is the difference between E-Design And Interior Design?

Normally when you hire an interior designer to design your space they will do a face-to-face consultation followed by a site visit to take the required dimensions and draw a quick floor plan. Once the design has been approved, the designer is usually responsible for purchasing, coordinating and handling all the deliveries and is ultimately responsible for installation (including booking and supervising handy men, painters and electricians ) and styling. Interior designers also cover renovations, project manage fit outs and follow closely in great detail custom jobs such as upholstery and furniture. Does it sound like a lot of work ? You are right, and it comes at a price!

 

With e-design you will only communicate with your designer by e-mail. You are responsible for taking the dimensions and photos of the room. The designer will do all the hard work of sourcing for the right pieces to fit your space, draw layouts and floor plans to help you understand where everything goes and provide you with a shopping list so you can do the purchasing at your own pace. Does that sound scary ? Don’t worry we are here to hold your hand! We also advise on which handy man to book depending on your needs and give plenty of good advise along the way, we are nice like that!

What Information Will The Designer Need From Me?

Good question! The designer will not be able to start on the design until they have received pictures and dimensions of the room. They will help you take the right measurements so you don’t have to worry if you have never done this before. The designer may ask you more questions regarding the room such as budget and photos of existing furniture that you would like to keep. They will take you through a couple of exercises to determine your style, likes and dislikes and ask you questions about the space and how it will be used.

 

How Long Will My Room Design Take?

You can drop us an email beforehand to ask how busy we are if you are worried.

However we aim to deliver your first moodboard within 10 working days and the whole process, depending on how fast the client is to provide feedback, should not take longer than 3 weeks per room.

 

 

When I Purchase A Plan Do I Have To Use It Immediately?

No our plans, including our gift vouchers, don’t expire. That’s the beauty of them!

 

 

Will My Designer Make Suggestions For Window Treatments And Flooring?

Our designs mainly focus on furniture and accessories. Wall paint, flooring and custom fabrics are best chosen in showrooms and taken on site before making a decision which is why it is difficult for us to help here since in order to keep our prices low our process is all online.

Windows – We do include store bought curtain options for your space – unless the windows are particularly large and require customising. We can help with direction of fabric and colours here but will not be able to source the specific fabric for you.

Floors – we don’t include flooring in our designs, this is more of a fit-out service. However we will share our knowledge of flooring suppliers with you and can, on occasion, advice between two samples if client has procured them.

Walls – if your design includes wallpaper the designer will include where to purchase it in your shopping list. If your design includes wall paint, the designer can only give you an indication of which colour will suit best but unfortunately cannot specify the colour code and brand. This is due to the fact that it is good practice to bring colour cards or paint samples to your home to try them on the wall to ensure you are picking the right colour for the space. Wall colours should never be picked from a computer screen which is why as an e-design company, our hands are tied I’m afraid!

However, if you wish to include the above in your room design because it’s important to you of course as professionals we can certainly assist you. Send us an e-mail and we will send you a quote to add-on to your e-design fee.

Are There Any Spaces In The House That You Don't Cover Such As Bathrooms Or Kitchens?

Kitchens and bathrooms are not part of our e-design service since we don’t do fit-outs. However we can offer our designer advice to polish these rooms and prepare a mini e-design ( at a discounted rate ) with styling accessories specially sourced for you and your space. Drop us an e-mail to enquire [email protected]

 

 

Do You Do Garden Designs?

We offer our e-design services for styling of outdoor spaces but we do not offer landscape design. For this service we have partnered with our friend Will from Wilden Design who offers e-design for gardens with packages starting at AED3,000 (because you know… leave it to the experts!). You can e-mail Will [email protected] and use discount code KUKY10 to avail of 10% off.

 

 

What Is The Difference Between The Two Packages?

We will walk you through our packages!

Our “Let’s Zoom” package is for clients who feel stuck with their space and are not sure where to start or have semi-finished rooms and are unsure how to add the finishing touches, or simply clients who have design questions they want to be able to ask a professional designer. This service is great to pick a professional designer’s brain for 50 minutes over zoom and provide the opportunity to have a designer see your space virtually through a Zoom video call and offer on the spot advice on design direction and suggestions for improvements. It also includes a follow up email from the designer outlining all that has been discussed, links to products suggested and useful resources to help.

Our “One Room Design” package is an e-design service to help clients design spaces from head to toe that is executed 100% virtually from beginning to end. Check out our HOW IT WORKS page for further information.

Can I Combine Both Packages?

It’s better to e-mail us if you want a combination of services so we can quote you. If you prefer to meet our designer in person we can arrange a face to face consultation prior to starting your e-design at an extra charge. If you wish for us to take the measurements of the space, we can also organize our designer to visit your home and take the measurements for you at an extra charge.

Is E-Design Suitable For Commercial Spaces?

We can certainly help decorate and furnish small offices, however we source residential grade furniture only. If you are happy with the quality of furniture of shops such as West Elm, Marina Home and Crate & Barrel then we are the right fit for you!

 

 

Will My Designer Be Able To Incorporate My Existing Furniture In The Design?

Yes absolutely, we are big on re-using, re-cycling and extending the life of your furniture. Make sure your designer receives images of the pieces you would like to keep and their dimensions.

 

 

My Room Is An Open Space, Does That Count as One or Two Rooms?

We consider open plan spaces as two separate rooms. If you have any queries don’t hesitate to contact us [email protected]

 

 

I Love The Idea Of Doing The Purchases Myself In My Own Time, However I would Like To Hire A Designer To Come Style It, Is That Possible?

Yes you can reach out to [email protected] to ask for a quote.

 

 

I Love Your E-Design Platform, But Unfortunately DIY Is Not For Me. Do You Offer Traditional Interior Design Services?

We do! You can contact us [email protected] to enquire about rates and availability.

 
Where Do The Accessories And Furniture That You Source Come From?

To enable us to offer affordable design rates we have to keep the whole process a virtual one. That means that everything we source for you will come from online stores only, both local and international with shipping options.  We cannot source or visit brick and mortar stores for your project.

What If Any Of The Items In My Shopping List Become Out Of Stock?

Stock moves fast. We can only guarantee stock of an item the moment we send the shopping list through to you. We recommend our clients to purchase the items they are most enamoured with right away to not miss out. If an item or more become out of stock, we advise to use our shopping list as your handy reference guide to decorating your space. You can use our selection of accessories and furniture to learn which style, size and colour you need to buy and potentially look for a suitable alternative.

Is There A Limit To The Number Of Products You Propose?

No we design spaces with our expert eye and include the right number of accessories considering your space, style and surfaces. You have to trust us!

How Much Support Do You Offer After The Design Has Been Delivered?

We unfortunately cannot provide limitless ongoing support to all our clients because, you know, we are trying to run a business! However we pride ourselves for going far and beyond with our customer support and get constantly praised for our helpfulness by our clients. Once the design has been delivered you have all the tools and information you need to complete your design, if you have any questions we are available to answer them within reason by e-mail.